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Frequently Asked Questions

Frequently Asked Questions

Tips From Tony!

Find answers to some of the most common questions about air conditioning, our business, services and more.
  • Q:What are you doing to protect your customers during the Covid-19 Pandemic?

    A:The current environment surrounding COVID-19 has left us all in a heightened state of awareness. As we all work together to lessen the severity of the transmission of the Coronavirus, we would like to share with you the extent of our efforts as they relate to your welfare and wellbeing of your household and indoor comfort requirements. As an “Essential Business”, we will be able to continue to provide our high-level of on-demand service, maintenance, and installation of HVAC equipment to our clients. We will also continue to provide electrical service and repairs as required. Maintenance clients may request to have their scheduled service postponed or request that our technicians remain in the garage or outside the home. We will take every precaution to keep your home clean. The continued use of shoe covers, gloves, and personal sanitization efforts remain our highest priority. We have implemented a strong set of policies and procedures to mitigate contamination both internally and externally. Our offices are undergoing continuous sanitization and cleanliness protocols. Initiatives include asking mission-essential team members to work from home and placing non-essential team members on furlough. Our technicians have been supplied with hand sanitizers and cleaning products shown to be useful in promoting good hygiene while lessening the possibility of transmission of all viruses. Employees showing flu-like symptoms will be relegated to self-quarantine until released by medical personnel. We ask our clients to respect our team by rescheduling appointments if they are ill with flu-like symptoms. We will continue to communicate our anticipated arrivals via text, email, and telephone allowing you ample opportunity to accept or decline our visit. We ask that you give us notice as soon as you can so that we can make necessary adjustments. We must all work together to get through this difficult time. Let us be kind to each other and mindful of the challenges we are facing both individually and collectively. We will monitor conditions as they change and communicate updates via our social media sites. Please click on one of our links for the latest information. Thank you in advance for your patience and thoughtfulness. Stay Healthy and Be Safe! Sincerely, Michael A. Zeppi President

  • Q:Do you have any tips to help save on summer energy costs?

    A:Florida Power and Light recommends the following to reduce utility costs:  

  • Q:Will a ceiling fan help reduce my air conditioning costs?

    A:According to FPL, ceiling fans can help reduce your utility costs by allowing you to set your thermostat at a higher temperature and still feel comfortable. The fan’s breeze increases the evaporation of your skin’s moisture which makes you feel cooler, but there is a trade-off. Ceiling fans cool individuals, but they do not decrease the room’s temperature. So, if you leave them on when no one is in the room, they will actually cost you more. This same principle applies to portable fans as well. Turning a fan off when you leave the room can help you save $3-$7 per month. Even though there is a little extra electricity costs involved when turning a fan on, the amount is minimal. So best practice is to turn fans off when you leave the room.

  • Q:What is a SEER Rating?

    A:SEER stands for Seasonal Energy Efficiency Ratio. It lets you know how efficient your system is. This rating ranges from 13 to 21. The higher the SEER rating the more efficient the unit.

  • Q:What do you charge for your services? I just need a ballpark.

    A:We get this question a lot and we do understand that cost is important. However, after decades of servicing customers, we have learned that nearly every homeowner’s situation and home is different which makes it impossible to give an accurate quote over the phone. When we come out to your home, we can evaluate the problem relative to your equipment, the configuration of your HVAC system, and then provide you with an accurate written estimate, so there are no surprises.

  • Q:How do I chose a trustworthy HVAC company?

    A:Some HVAC companies take advantage of people whose systems are not working. They either make a quick, band-aid fix or try to sell you something that you don’t need. Their technicians are paid on commission and are more motivated to make themselves money rather than repair your system. Since you are desperate to restore comfort to your home quickly, you agree to whatever they say. At Anthony’s, our technicians Do Not work on Commission, so You Can Always Trust what we recommend. Other companies try to lure customers in with Deals that are “too good to be true”. Be Careful because these low prices are just a ploy to get their technician into your home. Once they are in, they can charge by the hour to diagnosis your problem or have hidden costs in their repair bill. At Anthony’s, we have Honest, Straight Forward Pricing. With our Flat Rate Service Fee, you will know Exactly what you are paying up front whether your system takes 30 minutes or 3+ hours to diagnosis. Click here to book your appointment with us…a Trustworthy Contractor Today https://anthonysairconditioning.com/free-estimates/

  • Q:Why should I hire a licensed HVAC company? The other contractors are less expensive.

    A:Insurance and Workman’s Compensation- If a business owner doesn’t get a license for their company, there’s a good chance he or she won’t have insurance either. In the unfortunate event something is damaged while work is being done on your property, a licensed company will have insurance to Protect Them and You. 

  • Q:What are some red flags that I am dealing with a subpar HVAC contractor?

    A:Red Flag #1- If the deal is too good to be true, then it is. AC repairs are Not cheap. If a company is offering heavily discounted services, there’s a reason. They either don’t have enough business because of poor quality and service or they will overcharge you in some other area (i.e. parts, equipment, labor rates, etc.). If you want high quality, dependable service, it’s better to pay now to avoid bigger, more expensive issues in the future. 

  • Q:Will closing the AC vents in unoccupied rooms save on my utility bill?

    A:According to Florida Power & Light, closing AC vents will NOT lower your electric costs. In fact, the opposite can occur. That’s because closing vents restricts the air flow in your home which means your AC system will need to run longer to maintain your desired temperature. This could end up actually costing you more. It may seem counterintuitive. But think of it like this: closing an AC vent has the same effect as a dirty air filter. If your filter is dirty, it restricts air flow which reduces the efficiency of your system. In fact, the same holds true for doors too. You should leave the doors to unoccupied rooms at least partially open to allow free air flow throughout your home. To save on your energy costs, FPL suggests you keep vents and doors open and cool your home at 78°or warmer. For additional savings, raise the thermostat to 82°or warmer when you are away.

  • Q:How often do I need to change my filter?

    A:For optimal filtration and efficiency, your disposable filters should be replaced or washable filters cleaned at least Once a month. During high usage times, you should check and replace more frequently. To have replacement filters delivered right to your door, simply GO to AnthonysAirFilters.com and Enter Discount Code: AN009 to Save 10%. For a Helpful How To Video, please visit our video gallery.

  • Q:How often should I flush my drain line?

    A:If your system has a clean out port, you should flush it once a month. Simply pour 1 cup of white vinegar in the port. Wait 5 minutes and then follow with 2 cups of hot tap water. This will help keep your drain lines clean.

  • Q:What are the benefits of insulating my attic?

    A:Your attic does a lot more for your home than just store your treasures. It’s designed to provide a protective barrier from cold, heat, and humidity. For your attic to do its job efficiently, it must be properly insulated. According to the North American Insulation Manufacturers Association, 90% of US single-family homes are under insulated. 

  • Q:What is the life expectancy of a typical HVAC system in Florida?

    A:There are several factors that contribute to the normal lifespan of your HVAC system. They include, but are not limited to the following…the manufacturer, the type of unit, the size of the unit, how well it’s maintained, how often it’s used, and the environment where you live. Due to the hot, humid coastal climate in Florida, most professionals estimate that the typical AC unit should last approximately 8-14 years. This number is not set in stone as we have numerous clients whose unit has well exceed this estimate. Some AC professionals believe that the key to added longevity is routine maintenance. If you currently do not have a maintenance agreement with Anthony’s, we highly recommend doing so. Please click this link for more details.

  • Q:How often should preventative maintenance be performed on my HVAC system by Anthony’s?

    A:Just like your car needs regular oil changes and its tires rotated, your HVAC system requires routine maintenance. A professionally maintained system will SAVE you Time, Money, and Provide Peace of Mind. Clean and Efficient Systems experience fewer repairs and have a longer life expectancy. We recommend that you have your system professionally maintained twice a year. Please visit our AC Maintenance Page for more details!

  • Q:How do I set my humidistat?

    A:If your system is equipped with a Humidistat, when in residence, set your Humidistat to the “ON” position and select your desired temperature. When you leave your home for an extended period, set the Humidistat to 55%, the System to “COOL”, and the Temperature to 80°. For a Helpful How To Video, please check out our video gallery.

  • Q:Can anything be done to help with our allergies?

    A:In most cases, Yes. If anyone in your family suffers from allergies, asthma, or you just want to reduce the amount of dust in your air, Anthony’s can help. We offer indoor Air Quality Testing which will gauge what services will work best for your situation. We offer duct cleaning services as well as equipment options that will help improve the cleanliness of your home’s air. For more information, please see Anthony’s Indoor Air Quality Services.

  • Q:Do you perform warranty work on equipment that was not installed by Anthony’s?

    A:We service all HVAC makes and models at both residential and commercial properties. If your system is still under manufacturer’s warranty, we can make the repairs and process the equipment claim for you. Just click on this link and we can set up an appointment for you. AnthonysAirConditioning.com/free-estimates.

  • Q:What are the warning signs of a major problem with my HVAC system?

    A:An odd smell, a strange noise, a water leak, or a sudden change in your system’s performance are warning signs that you could have a problem. There can be a multitude of reasons why these symptoms occur. So, it’s best to call Anthony’s and have your system professional inspected before a small problem turns into a big repair bill.

  • Q:What is causing my AC vents to get so dirty and how can I fix it?

    A:Microbial growth is caused by condensation that forms when the temperature of the vent drops below the temperature of the room. This condition can be caused by:

  • Q:My outside AC unit stopped working and I checked to find ice on it. I hosed it off to melt the ice and waited a couple of hours. When I turned it back on, the outside unit turned on, but I am getting no response from the inside unit. Is there a reset switch?

    A:There are 2 things that can cause this. You could be low on refrigerant or poor airflow. Unfortunately, there is No Reset Switch. The system needs to be professional diagnosed to pinpoint the cause. Call Anthony’s immediately  for assistance. Do Not try to check the system yourself because that could cause even more problems. Simply Turn Off the system to prevent it from freezing up again and wait for our prompt arrival.

  • Q:How do I know when it’s time to replace my HVAC system?

    A:Knowing when to buy a new HVAC system can be a difficult and daunting task, but Anthony’s is always here to help. There are Three Questions we ask our customers if they are aren’t sure whether to invest in a new system.

  • Q:What are the most common AC problems that you encounter?

    A:• Wiring problems: Faulty wiring is a very common problem, and you will need a professional to repair. This is a problem that needs to be addressed right away because it is a dangerous safety concern.

  • Q:How can I tell if my system has frozen coils?

    A:The first symptom of any HVAC problem you are going to notice is Heat. If your AC doesn’t feel like it’s cooling, there are a few things you can inspect to get more info on the problem. First, Check the air flowing through the supply registers. If it’s warm or the air is stopped altogether, frozen coils could be the problem. Frozen coils can lead to a buildup of moisture which could cause condensation or water leaks at your property.

  • Q:What can cause my AC to not work correctly?

    A:1. Dirty Air Filters- Your AC needs clear air flow to function properly. Dirty filters can obstruct this flow. If air is not circulating around the coils, the coils get too cold and will freeze up.

  • Q:What should I do if I have frozen AC coils?

    A:Shut Off your Unit and Call Anthony’s at (941) 347-0779 immediately. This is critical to prevent compressor failure. While you are waiting for our prompt arrival, clean up any water leaks caused by the melting ice to prevent damage to your home.

  • Q:What temperature should I set my thermostat on?

    A:On average, you will see 2% energy savings for each degree. Florida Power & Light recommends cooling your home to 78° or warmer with the thermostat fan set to “AUTO”, Not “FAN”. For additional savings, when you are away from home raise your thermostat to 82°.

  • Q:Why is my thermostat blank?

    A:First, check the thermostat’s power source. Does it run on batteries or is it hard wired? Change the battery if needed or check the circuit breaker. If the break is tripped, reset it. If that doesn’t work, please Call Us at 941-347-0779 for Immediate Assistance.

  • Q:I am a winter resident. How should I set my thermostat when I’m not here?

    A:Florida Power & Light recommends the following: If you have a manual thermostat, set your air conditioning to 80° for single family homes or townhouses and 77° for apartments and condos. If you have a programmable thermostat, program your air conditioning to run for two hours at 72° before sunrise and then 82° for the rest of the day.

  • Q:What are the benefits of having a Smart or Programmable Thermostat?

    A:Smart and Programmable Thermostats give you Total Control of your HVAC system. You can save on Energy Costs by automatically adjusting the temperature setting in your home based on your occupancy and activities. The added benefit of a Smart Thermostat is that you can adjust your settings when you are either home or away.

  • Q:Can I control other devices with a smart thermostat?

    A:Yes. With a Nexia Home Intelligence system professional installed by Anthony’s, you can not only control your thermostat, but also your door locks, security cameras, lighting, and even small appliances. Please see Anthony’s Nexia Services for more information.

  • Q:Why should I hire a Licensed HVAC Company? The other contractors are less expensive.

    A:• Insurance and Workman’s Compensation- If a business owner doesn’t get a license for their company, there’s a good chance he or she won’t have insurance either. In the unfortunate event something is damaged while work is being done on your property, a licensed company will have insurance to Protect Them and You. Did you know that if an uninsured AC technician is injured in your home, they can sue for damages? Licensed companies will also have workman’s compensation insurance to protect their employees.

Hear From Our Customers

Top Rated Reviews
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